# Enriching Customer Service

Go to [[Module 1 - Watson AI Overview]] or the [[Main AI Page]]

There are two ways bots can assist a business, either by

- having a 24-hour assistant always on hand, or
- having an online assistant behind employees, augmenting their capabilities.

[A representation of the above two scenarios](https://i.imgur.com/ovSNbRq.png)

**Autodesk** built Ava, backed by Watson

- First contact with clients
	- Resolution time with Ava: 5 mins
	- Resolution time with a human: 38 hours
	- Cost with Ava: $1
	- Cost with a human: $15 - $200
	- 30,000 conversations a month